Shipping policy
Last updated: 6 September 2026
Where we ship
HUGGZY currently delivers across India, subject to serviceability at the delivery address.
Order processing
Orders are generally processed and prepared for dispatch within 2–3 business days after successful order confirmation.
During major sales, festivals, unusually high order volumes, or exceptional circumstances, processing may take slightly longer.
Estimated delivery times
After dispatch, estimated delivery times are:
- Metro cities: 2–5 business days
- Other serviceable locations: 4–8 business days
- Remote or difficult-to-service locations: up to 10 business days
These are estimated delivery periods and are not guaranteed delivery dates.
Delivery may take longer because of weather, public holidays, regional restrictions, courier disruptions, serviceability limitations, or other circumstances outside HUGGZY's reasonable control.
Shipping charges
A ₹79 shipping charge applies to orders below ₹1,599.
Orders of ₹1,599 or more qualify for free shipping.
The applicable shipping charge will always be shown at checkout before payment is completed.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and serviceable locations.
A ₹79 COD handling fee applies to COD orders and is shown separately at checkout.
COD availability may depend on delivery location, order value, verification, and other operational considerations.
Please keep the exact COD amount ready at delivery where possible.
Tracking
Once your order has been dispatched, tracking information will be shared through the available order communication channels.
Tracking updates may take some time to begin after dispatch and depend on the information made available by the relevant delivery network.
Where tracking information is available, customers may use the HUGGZY tracking facility or the tracking link provided with the order.
Delivery address
Please provide a complete and accurate address, including your house/building number, street/locality, city, state, pincode, and reachable phone number.
If you notice an error immediately after placing your order, contact HUGGZY through WhatsApp or email as soon as possible.
Address changes may not be possible once processing or shipment preparation has begun.
Failed delivery and redelivery
If delivery fails because of an incorrect or incomplete address, unreachable contact number, repeated failed attempts, refusal, customer unavailability, or another customer-attributable reason, the parcel may be returned.
A ₹99 redelivery charge applies when a customer requests another delivery attempt after such a failure.
For COD orders, the redelivery charge must be paid in advance.
Lost or unusually delayed shipments
If a shipment is confirmed lost in transit, you may choose a replacement or full refund.
If an order has not arrived within 15 days from dispatch, contact HUGGZY through WhatsApp or email so that we can trace the shipment and resolve the matter.
Serviceability
If the delivery address is found to be unserviceable, HUGGZY may contact you to request an alternative serviceable address.
If a suitable alternative cannot be arranged, the order may be cancelled and the applicable refund processed.
Contact
WhatsApp: +91 76960 70104
Email: huggzyteam@huggzy.com